About the Client
Dave Hotel combines warm and welcoming service with impeccable rooms and facilities. Within its primary location at the heart of Yerevan, Dave offers modern and spacious rooms alongside facilities including an elegant restaurant and bar with live music, outdoor cafes, a state-of-the-art fitness center, a relaxing pool and spa, as well as a conference hall.
Our team provided the following solutions for our client:
• setup of online sales and marketing channels
• operational automation for reservations and client service
• SOPs (Standard Operating Procedures) for all departments with training and checklists for cross-departmental controls
• mentorship for key managerial staff
• ongoing quality control
• B2B sales execution
Our cooperation with the Dave Hotels had numerous challenges due to the extensive and diverse scope of the requirements. We had to dig deep and conduct thorough competitor research and create the operation of the hotel based on that. Besides, hiring and training the main team and setting up sales processes were also under our control.
As a result of our cooperation and hard work, Dave Hotel Yerevan has already opened its doors and is bookable for clients from all over the world with the state-of-the-art reservation automation process. Additionally, all operational departments are well trained and ready for work.